Spa Etiquette Reservation Policy Reservations need to be made at least 24 hours in advance. Reservations can be made by phone 800-651-4740 or 781.438.0906 or through the Contact Form. There is a $75 minimum for services. A destination fee applies. Cancellation Policy For individual services we require at least 4 hours notice when canceling an appointment. There is a 20% charge for cancellations made less than 4 hours in advance. Cancellations for spa parties and spa packages must be made 24 hours in advance in order to avoid 20% cancellation charge. Changes to any packages must also be made 24 hours prior. Gratuities If you are pleased with the services you have received, it is customary to give a 15% to 20% gratuity to your Spa Technician. Age Requirement Clients must be at least 16 years of age. Home SPA Process All treatments are performed on a massage table or a facial table. Our spa professionals will arrive 15-20 minutes prior to your appointment to set up. mobileSPA carries it all - from tables to candles. Our Spa technicians take great care in insuring your privacy, all body treatments are done dressed to your level of comfort. IMPORTANT NOTE: Our Spa technicians will refuse a treatment if any of the following apply: Any medical conditions that were not mentioned at time of reservation. Broken skin or lesions. ***If pregnant please state prior to treatment Hours of Operation 7 days a week Spa Technicians are available between 9am - 9pm **Prices subject to change without notice.